Frequently Asked Questions
Everything you need to know about your V. Chapman order
When will my order ship?
Most orders are processed and shipped within 1-3 business days. During peak seasons or sale events, please allow up to 5 business days for your order to be dispatched.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of the delivery date. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I determine my size?
V. Chapman pieces are designed with a tailored fit. We recommend referring to the specific size chart located on each product page or contacting our fit experts for personalized advice.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. We are unable to guarantee cancellations or modifications, but please contact us at [email protected] as soon as possible.
Are duties and taxes included for international orders?
For international orders, duties and taxes are often not included in the total at checkout and are the responsibility of the recipient upon delivery, depending on your country's regulations.